Refund Policy

Returns 
We do not offer refunds only exchanges within 5 days of receiving your package. The hair must be in the exact condition received with all tags, and/or labeling attached.

Orders cannot to be altered or changed once your payment is complete.

To be eligible for a exchange your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at candybellahairco@gmail.com for further details.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Please use a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.